Why More Brands Are Hiring A Head Of Customer Experience Previously I discussed the background and laid out a case for having a Head of Customer Experience. Here we’ll explore the role a little further, what it means to have one and how the role might evolve and adapt in the future. ”By 2017, 89% […]
It seemed only a few years ago that the bike shop was going to disappear from our high streets. With retailers struggling to gain sales and attract footfall, the chances of achieving high sell through seemed to be slipping away faster than the integrity of professional cycling. Today we’ll look at ways in which cycle […]
Have you received an unwanted email from an ecommerce store recently? Sure, some online stores can be annoying (the cat costume was a one-time purchase, right?!). Some though bring you the right product at the right price at the right time. You have to give them credit, they know what you want. Clearly, technology […]
