Customers have changed, never before have their expectations been so high, their access to shopping so easy. The ability for consumers to gather product information and pricing before entering the store has lead to the frustrating commonality of showrooming, with revenue often ending up in the hands of the online sellers. Related
World-renowned customer service and sales training expert Alf Dunbar is offering his audiobook ‘’Just Looking Thanks!’’ with Myagi. Alf, the founder and creator of ‘’You Are The Difference’’ told Myagi ‘’all the techniques and customer service principals from my programme were put into the book. Very simple, yet very effective. The print version of this […]
The retail industry is tough! You just have to look at the sporting goods sector as an example, with the Sports Authority bankruptcy in the US and wider afield with the collapse of BHS in the UK homewares sector. Things are not so easy for brands either. Many, among them Nike, Adidas and Under Armour […]
