The days of the training book are numbered. You know, that big, bound set of papers that your first boss slammed down on your desk? The one filled with scripts, procedures, codes, and smiling clip art? Yeah those are going away. Modern retailers still care about providing training resources to their employees, of course, but […]
Why More Brands Are Hiring A Head Of Customer Experience Previously I discussed the background and laid out a case for having a Head of Customer Experience. Here we’ll explore the role a little further, what it means to have one and how the role might evolve and adapt in the future. ”By 2017, 89% […]
Here at Myagi, we’ve been beating the drum for quite some time on the importance of technology in optimising the customer journey and overall experience in retail. So naturally, we were delighted when the folks at Deloitte asked us to be part of their research on how retailers can better embrace digital technologies and enhance […]
