Cracking the code

Who’s looking after your Brand?

Sep 4, 2017 6:47:38 AM / by Andrew Busby posted in Customer Delight, customer experience, head of customer experience

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Why more brands are Hiring a head of customer Experience

Previously I discussed the background and laid out a case for having a Head of Customer Experience. Here we’ll explore the role a little further, what it means to have one and how the role might evolve and adapt in the future.

''By 2017, 89% of marketers expect customer experience to be their primary differentiator''- Gartner.

Why you need a Head of Customer Experience

Aug 23, 2017 8:09:46 AM / by Andrew Busby posted in Retail experiece,, Retail Experience, customer experience, experiential retail, shopping

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And how two key events in history changed the retail landscape forever.

Think You've Nailed the Retail Customer Experience? Think Again...

Aug 9, 2017 2:09:30 AM / by JP Parker posted in customer experience, retail, sales training

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Have you received an unwanted email from an ecommerce store recently?