Have you received an unwanted email from an ecommerce store recently?
In this presentation, Richard Smith, Myagi Head of EMEA Business Development, delivers a comprehensive look at changes in customer expectation that have impacted retail since the 1970's. He offers some clear advice for today's retailers needing to attract customers and stay relevant.
The retail world is at a crossroads. A choice needs to be made between instant fulfilment or Immersive Brand Experience. This is the result of twenty years relentless evolution in E commerce — refining the online experience and raising the expectations of shoppers the world over.
It’s not what you say, it’s how you say it, right? Working with thousands of Sales Associates every day through specialist online training, Myagi has learnt that the only way to get across really important messages is to deliver them in a way that can’t be ignored.
Smart stores need smart sales associates to deliver on customer delight.
This Retailnext webinar featuring Afua Giles, Director of Training for Sun and Ski, with Simon Turner, Co-founder of Myagi.com created an exciting discussion about the shift to experiential retail happening right now.
With the arrival of smart retail store systems, the need for sales associates to connect emotionally with the customers is becoming essential.