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What’s the REAL cost of creating a proprietary online training system and the reasons why you think you should, don’t make sense.Our Blog explores the question

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In the Ama-zone

By Tom McLeod • June 16, 2017

Amazon is the greatest thing happen to your retail business; it forces brands and retailers alike to pursue innovation whilst harnessing winning characteristics

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We can’t get the staff

By JP Parker • June 12, 2017

How can it make sense to train staff if they are going to leave? Not doing so will reduce sales and increase staff churn, So it’s essential to find a way

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It’s particularly challenging to work as a sales associate on the shop floor. I’m struggling to think of another profession where your patience, knowledge and communication skills are tested quite so regularly...by which I mean all day every day.

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There is an emotional experience at the core of the shopper journey, a lot more than a mere transaction. The once distinct lines of offline and online retailing are now merged.

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89% of retailers will be arming sales associates with Mobile Tech within the next 3 years, based on a report by BRP Consulting. With the ever changing retail environment throwing up new challenges...

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Despite it’s huge successes on the web, Made.com is investing in bricks and mortar showrooms; an area of retail that has seen major struggles in recent times. So why are they doing this?

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John Lewis is going all out for a summer of Experiential Retail. The UK retail giant has even invoked the thoughts and opinions of its customer base to come up with their National Treasures Summer Campaign.

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The future of sales driven businesses and economies lies in turning technology into a tool to empower human experiences. Not turning people into robots.

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Digital workplace capabilities and tools will be critical as retail stores shift towards new formats. Research from Avanade and EKN shows ways for retailers to rethink and reallocate how employees spend their time in the store.

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