At Myagi, we spend a lot of time thinking about retailers No, that’s an understatement, we spend every waking moment thinking about, talking to, shopping in, and learning from retailers. One of the biggest patterns we’ve noticed is that retailers are not a monolith. Every store at every company, from massive chains to tiny Mom […]
While you’ve achieved the buy-in from your executive team -which is no small feat, the members of your organization that will truly be active participants of your new digital training platform will be your sales staff. Though you have great intentions for implementing a new tool, it can be difficult to convince your sales managers […]
The cosmetics counter was probably the first experiential retailer. A bold claim, you might be thinking, but don’t worry. I’m going to break it down for you. From the times of the first foundations and earliest eyeliners, the cosmetics counter in a standalone shop or department store was a place people went to try out […]
The days of the training book are numbered. You know, that big, bound set of papers that your first boss slammed down on your desk? The one filled with scripts, procedures, codes, and smiling clip art? Yeah those are going away. Modern retailers still care about providing training resources to their employees, of course, but […]
Life is full of excuses to call it quits once you’ve achieved “good enough.” Who hasn’t punched off the treadmill the second after you hit your goal distance, even though they could definitely make it another couple miles? Or given up on a diet early because Thanksgiving arrived and no one diets on the holidays. […]
At this time of year, most Australians have wound down for the annum, settled into a more civilised pace of life over the holiday break whilst they ingest the equivalent of a small nation’s GDP in seafood and mid-priced domestic beer. For us data boffins at Myagi HQ however, we’re swapping our Santa hats for […]
On Sunday, June 3rd 2018, Britain’s Got Talent was won by stand-up comedian Lee Ridley, aka ‘’Lost Voice Guy’’. Cracking jokes through his voice synthesiser, Lee has had audiences in hysterics ever since his first audition. Defeating fellow comedian Robert White in the final, Lee became the first comic to win the show in its […]
You’re probably bored of hearing about GDPR by now, so I’ll try and keep this brief! From receiving emails from companies you signed up to years ago desperate to keep hold of your data, to the panic you may have noticed in the marketing and data handling teams in your own business- GDPR has dominated […]
In the age of omni-channel retail, the need for brands to create continuity across all their sales channels is increasingly important. Where brands now want consumers to have a consistent experience with their products wherever they may find them, the challenge of managing external factors impacting this is becoming a huge priority for a variety […]
World-renowned customer service and sales training expert Alf Dunbar is offering his audiobook ‘’Just Looking Thanks!’’ with Myagi. Alf, the founder and creator of ‘’You Are The Difference’’ told Myagi ‘’all the techniques and customer service principals from my programme were put into the book. Very simple, yet very effective. The print version of this […]