The cosmetics counter was probably the first experiential retailer. A bold claim, you might be thinking, but don’t worry. I’m going to break it down for you. From the times of the first foundations and earliest eyeliners, the cosmetics counter in a standalone shop or department store was a place people went to try out […]
The days of the training book are numbered. You know, that big, bound set of papers that your first bossed slammed down on your desk? The one filled with scripts, procedures, codes, and smiling clip art? Yeah those are going away. Modern retailers still care about providing training resources to their employees, of course, but […]
Life is full of excuses to call it quits once you’ve achieved “good enough.” Who hasn’t punched off the treadmill the second after you hit your goal distance, even though they could definitely make it another couple miles? Or given up on a diet early because Thanksgiving arrived and no one diets on the holidays. […]
At this time of year, most Australians have wound down for the annum, settled into a more civilised pace of life over the holiday break whilst they ingest the equivalent of a small nation’s GDP in seafood and mid-priced domestic beer. For us data boffins at Myagi HQ however, we’re swapping our Santa hats for […]
On Sunday, June 3rd 2018, Britain’s Got Talent was won by stand-up comedian Lee Ridley, aka ‘’Lost Voice Guy’’. Cracking jokes through his voice synthesiser, Lee has had audiences in hysterics ever since his first audition. Defeating fellow comedian Robert White in the final, Lee became the first comic to win the show in its […]
You’re probably bored of hearing about GDPR by now, so I’ll try and keep this brief! From receiving emails from companies you signed up to years ago desperate to keep hold of your data, to the panic you may have noticed in the marketing and data handling teams in your own business- GDPR has dominated […]
In the age of omni-channel retail, the need for brands to create continuity across all their sales channels is increasingly important. Where brands now want consumers to have a consistent experience with their products wherever they may find them, the challenge of managing external factors impacting this is becoming a huge priority for a variety […]
World-renowned customer service and sales training expert Alf Dunbar is offering his audiobook ‘’Just Looking Thanks!’’ with Myagi. Alf, the founder and creator of ‘’You Are The Difference’’ told Myagi ‘’all the techniques and customer service principals from my programme were put into the book. Very simple, yet very effective. The print version of this […]
Where does the time go? It seems like only yesterday when the retail world was fighting to keep stores stocked and attract footfall over the Christmas period, yet all of a sudden quarterly reviews are being released and the chocolate bunnies of easter are long gone. Just like time, retail has moved at an unrelenting […]
Richard Morrow, former Chief Retail Officer at Mike’s Bikes has joined the expanding team at retail tech company Myagi. Rich has over a decades’ experience working in the cycle industry, working his way from Sales Manager all the way up to Chief of Retail before making the jump to the world of online training. During […]